Privacy Policy

DeepDive Sdn. Bhd. (1558679-P) ("DeepDive", "we", "us", or "our") operates thedeepdive.co and the DeepSTRAX application (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information in the following ways:

• Information you provide: such as your name, email address, and message when you contact us or sign up for DeepSTRAX.
• Account and usage data: such as your organization's goals, targets, and progress data entered into DeepSTRAX, and how you interact with the Service.
• Technical data: such as IP address, browser type, device information, and pages visited, collected automatically when you use our website or application.

2. How We Use Your Information

• To provide, maintain, and improve DeepSTRAX and thedeepdive.co.
• To respond to enquiries sent through our contact form or to info@thedeepdive.co.
• To send you service-related communications, such as billing notices or updates to our terms and policies.
• To monitor and improve the security and performance of the Service.

3. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Service (such as hosting and payment processors), or when required to comply with the law.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Cookies

We may use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used. You can control cookies through your browser settings.

6. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain uses of it. To exercise these rights, contact us using the details below.

7. Security

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

DeepDive Sdn. Bhd. (1558679-P)
Suite 25.03A, Level 25, Johor Bahru City Square Office Tower, 106-108 Jalan Wong Ah Fook, Ibrahim International Business District, 80888 Johor Bahru, Johor D.T.
Email: info@thedeepdive.co
Tel: +60 7 208 7400